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How Flo and her fellow chatbots engage customers – She even mentions Ella!

Sabre is piloting its chatbot with Travel Solutions International USA (TSI), a travel agency. TSI, which nicknamed the bot “Ella,” makes it available via the TSI app or through the company’s Facebook page. Users can change existing flights, request special meals, select and pay for seats, obtain emailed itineraries, and ask trip-related questions about a gate number, flight status...read more

Sabre and TSI USA go live with their pilot travel chatbot .

Sabre said its previously announced chatbot has gone into pilot with Travel Services International USA. Using Microsoft technology, the chatbot can help travelers with self-service support requests, allowing agents focus on more complex needs. https://www.thecompanydime.com/sabre-chatbot/read more

November 2017 Newsletter

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October 2017 Newsletter

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September 2017 Newsletter

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