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Corporate Travel Management – AMR

Corporate Travel Management

corporate travel management

American Medical Response (AMR) serves more communities and customers than any other
private ambulance service provider in the nation. But more importantly, AMR’s employees
serve their local communities on a personal basis, as part of the community where they live
and work. With more than 17,000 paramedics, emergency medical technicians (EMTs), nurses,
doctors and support staff, AMR brings the strength of a national company to personalized care.

Travel Management Summary
AMR gained significant savings and enhanced service through the successful implementation
of online booking, more sophisticated travel management practices and unique technology.
TSI’s dedicated account management – to manage the implementation and travel program
– as well as the commitment/support of AMR’s senior management are key to AMR’s travel
program success.

AMR experienced high support from employees because:
1) Program was already consolidated so that hurdle had been overcome
2) Strong support from senior management
Employees continued to embrace the program because of a solid training plan including:
1) Onsite orientation at AMR HQ: how to use online tools and how best to work with TSI
2) Orientation via webcasts for regional employees
3) Easy-to-understand training/orientation materials
4) Online technical support for follow-up questions/training
AMR achieved a seamless program transition with:
1) A detailed implementation plan, with agreement by TSI implementation team
and AMR travel manager
2) Defined roles, responsibilities, deliverables and timelines
3) Designated travel administrators for each region
4) Cooperation at incumbent agency

• Online adoption starting at 50 percent and continuing at or above 40 percent (Note:
Beyond the initial online booking drive at implementation, there has been no concerted
effort to increase adoption, though this may be a future initiative and would drive greater
adoption levels.)
• 37 percent reduction in average airfare, from $548 to $347
• Implementation of point-of-sale and soft dollar airline ticket discounts/programs
• Saved an average of $19.60 per transaction in the first six months from reduced agent assisted
and online transaction fees
• Increased management of unused non-refundable tickets: reduced banked tickets by
$27,450 or $10.56 per transaction
• Increased visibility of unused refundable tickets not canceled by travelers, saving more
than $18,000 or $6.92 per transaction
• Enhanced management reporting highlighting:
– Travelers with high reservation change statistics
– Advance booking patterns
– Travel policy violations