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How Flo and her fellow chatbots engage customers – She even mentions Ella!

Sabre is piloting its chatbot with Travel Solutions International USA (TSI), a travel agency. TSI, which nicknamed the bot “Ella,” makes it available via the TSI app or through the company’s Facebook page. Users can change existing flights, request special meals, select and pay for seats, obtain emailed itineraries, and ask trip-related questions about a gate number, flight status and more.

 

Guess who wants to talk! How Flo and her fellow chatbots engage customers