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Privacy Policy



Privacy Policy effective 05.24.2018


1. Changes to This Policy We may update this Policy from time to time. If we do, we will let you know about any material changed, either by notifying you on this site or by sending you an email. New versions of this policy will never apply retroactively — we will tell you the exact date they go into effect. If you keep using TSI USA after a change, that means you accept this Policy.


2. Who we are TSI USA, LLC is a global travel management company that focuses on guaranteed savings, advanced technology, and superior service all supported with a guaranteed ROI. Most important, we have adopted an employee culture, creating an environment where we put our employees first, with the intended result that our employees put our customers first. While TSI USA and partners operate throughout 100 offices in over 60 countries, including a wholly-owned technology center located in Mumbai, we have the ability to provide local service, savings, and value around the globe.


3. Information Collected Non-Personal Information Non-personal information is information that cannot be used to directly or indirectly identify a person. TSI USA automatically collects and stores non-personally identifiable information about you to TSI USA’s Web sites by tracking the name of the domain and host from which you access the Internet; the Internet protocol (IP) address of the computer you are using; the browsing software you use and your operating systems; the date and time you access our Web sites; and the Internet address of the site from which you linked directly to our Web sites. We use this information only as anonymous aggregate data to determine the number of visitors to different sections of our Web sites, to ensure our Web sites are working properly, and to help us make our Web sites more useful. TSI USA does not collect any other non-personally identifiable information.

Personal Information Personal information is information that can be used to directly or indirectly identify a person. Some examples of personal information are: name, home or email address, home telephone number, identification number (e.g., social security number or social insurance number), financial information and physical characteristics. TSI USA may collect personal information from you through TSI USA’s Web sites to respond to information requests from you about TSI USA’s products and services, and for investor relations material. For example, customers that contact us are asked for their name, address, telephone number, store name/concept, number of stores and email address. Investors are asked for name, company, address, telephone number, email address and what type of investor relations material they are requesting. TSI USA also collects personal information from customers and business partners for general business purposes (specifically, reviewing customer credit and/or financial history, entering into contracts for products and services, processing orders and payments for products and services and providing support services to customer, all at customer’s request).


4. Use of Information TSI USA will only use the information you provide to us for the following reasons:
• Responding to your requests, inquiries, and/or questions;
• Enable you to use our travel services;
• Contact you regarding your purchase;
• Collect payments;
• Provide purchased services through our website, over the phone, and/or through client portals;
• Send invoices;
• Send specifically requested email notifications;
• Send TSI USA emails and newsletters containing company news, product, or service information;
• Send marketing communications.

The personal information you elect to provide to us may include:
• Your name;
• Contact information (including but not limited to, email address, mailing address, phone number, and fax number);
• Work information (such as your job title, position, and information about your company);
• Payment information (credit card data including number, expiration and cvv).

Personal data may be provided to TSI USA when you:
• Make a purchase from us;
• Submit an acknowledgement, a complaint or dispute;
• Complete a survey or questionnaire that is sent or that you have been invited to take;
• Submit a contact form through our website and/or portal;
• Subscribe to our email notifications or newsletters;
• Register a user profile on our website;
• Contact us by phone, website, portal and/or email.

TSI USA will process your personally identifiable information (PII) based on your consent and according to our privacy policy and the guidelines of the EU-U.S. Privacy Shield.
Transfer of your Information

TSIUSA may use third-party suppliers to perform services on our behalf that may involve accessing your personal information. We require that our third-party vendors maintain and protect your personal information in accordance with the standards outlined in this notice. Please note, that some of our vendors may process your data outside of the United States.
We reserve the right to use, transfer, sell, and share aggregated anonymous data, which does not include any PII, about our website’s users as a group for any legal business purposes, i.e. analyzing usage trends of our customers.

We do not provide your PII to any parties unconnected with the services TSI USA provides, except for what is disclosed in this privacy notice regarding third-parties.
TSI USA remains liable and responsible for the data processing operations undertaken by those third-parties, acting as our subcontractors to process data on our behalf.
If you do not want TSI USA to provide your contact information to a third-party in order to offer you products and services related to the products and services that you purchased from us, you may elect to opt-out by contacting TSI USA’s Privacy Officer as instructed in Section 10 below.


5. Use of Cookies
When you access our website, we automatically collect certain data about your use of our website. We gather this information by using “cookies” and/or other technologies to collect non-personally identifiable information from your visits to our website and your browser sessions to enhance your overall site experience and for statistical purposes. Cookies allow Web site operators to better customize visits to the site based on each of your preferences. These cookies are used as a convenience to the customer to help them keep track of login information, recent reports viewed and other information in connection with their visit to TSI USA website.
We may collect, process or transfer the following information about you: the name of the domain from which you access the Internet; the date and time you access our site; and the Internet address of the website from which you linked directly to our site. We use the information we collect to measure the number of visitors to the different sections of our site, and to help us make our site more useful to visitors. We may transfer the information we collect to our corporate affiliates. You can set your browser to turn off “cookies” or to warn you when a website attempts to place a “cookie” on your computer. However, if you turn off the “cookies,” our and other websites may not work as intended.


6. Security
TSI USA Web sites follow industry-standard practices to protect the data we collect and maintain, including using Transport Layer Security (TLS) to encrypt information as it travels over the internet. Your account information is protected by a password, which you should choose carefully and keep secure. We have an Incident Response Team and protocol in place in the event of a data breach. We encourage the responsible disclosure of vulnerabilities of our services by emailing
Storage, Retention, and Accuracy of Personal Information TSI USA takes reasonable precautions to protect personal information from loss, misuse, or unauthorized access, disclosure, alteration or destruction. Personal information is maintained in secure electronic and manual files at TSI USA, and access to these files is limited to TSI USA employees for whom access is necessary to properly process the personal information consistent with the stated purposes. TSI USA will retain your personal information only for as long as necessary to fulfill the purpose(s) for which it was collected and to comply with applicable laws. We will retain and use this information as necessary for the purposed set out in this policy and to the extent necessary to comply with our legal obligations, resolve disputes, enforce our agreements and protect TSI USA’s legal rights. We take all reasonable steps to ensure that your personal information is accurate, up-to-date, complete, and reliable for TSI USA intended use.


7. Links
to Non-TSI USA Web Sites TSI USA’s Web sites contain links to other Web sites for your convenience and information. TSI USA is not responsible for the privacy practices, privacy statements, or the content of any Web sites linked to TSI USA’s Web sites. TSI USA also has no control over whether the Web sites linked to TSI USA’s Web sites use cookies to track information about visitors to their Web sites.


8. Global Organization
TSI USA is a global organization, with business processes, management structures, and technical systems that cross borders. Our privacy practices are designed to provide protection for your personal information provided to us all over the world. We may share your personal information within TSI USA and transfer it to countries in the world where we do business. Some countries may provide less legal protection for your information. In such countries, we will still handle your information in the manner described in this policy.
EU-U.S. Privacy Shield Compliance

TSI USA and its closely held technology partner, Internet Travel Services, LLC, is in compliance with the Privacy Shield program, which is administered by the International Trade Administration (ITA) within the U.S. Department of Commerce. The EU-U.S. Privacy Shield Framework was designed to provide companies on both sides of the Atlantic with a mechanism to comply with EU data protection requirements when transferring personal data from the European Union to the United States in support of transatlantic commerce. TSI USA has been Self-Certified in accordance with the EU Directive on Personal Data Protection. The principles of EU-US Privacy Shield Program are notice, choice, onward transfer, security, data integrity, access and enforcement. Additional information about Privacy Shield principles and to view TSI USA’s certification, please visit

Members of the European Union If you are a resident of a Member State of the European Union and have any concerns or complaints, please first address these issues to the Privacy Officer. TSI USA is located in the United States, as are the servers that make our websites available. All matters relating to privacy issues and websites are governed by the laws of the United State and the State of Texas. If the Privacy Officer does not satisfactorily address a complaint within thirty (30) days, any dispute, controversy or claim shall be settled by an arbitration administered by an arbitration agency.

TSI USA has further committed to refer unresolved Privacy Shield complaints to American Arbitration Association, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact or visit AAA for more information or to file a complaint. The services of American Arbitration Association are provided at no cost to you. All arbitrations will be conducted in English. Judgment rendered by the arbitrator may be entered in any court having jurisdiction. Texas, U.S.A. shall be the site of all hearings, and such hearings shall be before a single arbitrator. You may also submit complaints to the Federal Trade Commission at or via telephone at (202) 382-4537.

Binding Arbitration
If your dispute or compliant can’t be resolved by TSI USA, nor by the panel established by the EU Data Protection authorities or through the Department of Commerce, you may have the right to require that TSI USA enter into binding arbitration with you pursuant to the Privacy Shield’s Recourse, Enforcement and Liability Principle and Annex I of the Privacy Shield.


9. Disclosures Required by Law
In certain circumstances, it is possible that your personal information may be subject to disclosure by us pursuant to judicial or other government subpoenas, warrants or orders.


10. Mergers or Acquisitions
TSI USA may decide to sell, buy, merge or otherwise reorganize businesses, whether for strategic or other business reasons. These business transactions may involve the disclosure of personal information to prospective or actual purchasers or the receipt of personal information from sellers. TSI USA shall seek appropriate protection for your personal information in these types of transactions.


11. Your Rights
Users residing in certain countries, including the EU, are afforded certain rights regarding their personal information. Except where an exception or exemption applies, these rights include the ability to access, correct, and request deletion of your personal information. Users can manage their personal information, in their profile settings.


12. Contact Information
You may contact TSI USA’s Data Protection Officer to access, correct or delete your personal information. In compliance with the Privacy Shield Principles, TSI USA commits to resolve complaints about our collection or use of your personal information. Individuals in the European Union with inquiries or complaints regarding our Private Shield policy should first contact TSI USA at:
Data Protection Officer
by Phone (214) 915-9000 or 1-877-915-9009 FREE; by facsimile at: (214) 915-9080;
by email at:; or
by mail at TSI USA , 8111 LBJ Freeway Suite 900, Dallas, Texas, 75251 USA, Attention: Data Protection Officer
We will respond to your inquiries within 30 days of receipt.
This Web site is maintained by TSI USA, 8111 LBJ Freeway Suite 900, Dallas, Texas, 75251USA, or one of its subsidiaries around the world.