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At TSI, customer service is who we are as a company.  Travel is already stressful and when changes occur it is our priority to make sure your traveler and corporate needs are taken care of 24/7.  We accomplish this making excellent customer care a part of our culture starting from our hiring practices to our technology, our relationships and our resources.


Our clients expect the same high-level service from TSI, whether you are on the road domestically or on the other side of the globe. We believe our focus on service is the driving force in building and maintaining long-standing business partnerships.


To assist our employees in delivering excellent customer service each and every day, we arm them with CRM software that automatically monitors and manages response workflow and provides trending reports for all service issues, response times and resolution tracking to maintain a high level of productivity and more importantly, timely response and resolution to our clients.  Your TSI Account Manager will also review these reports on a weekly basis to identify trends, repetitive issues, root-cause and make recommendations for improvement based on their findings.  Clients can also view the CRM reports online at anytime.


To encourage feedback, we also provide a “Contact Us” link and 800 number on our client’s individual travel portals.