International Corporate Travel Consultant
Department: Operations
Reports To: Reservation Supervisors & Reservation Manager
Requirements:
• Minimum of 5 years of Corporate Travel Consultant Experience in both Domestic and extensive International Travel.
• Minimum of 5 years on SABRE
• Mid office Quality Control experience is a plus
• Excellent Skills in the following areas: Follow-up, Organization, Analytical, Flexibility, Customer Service, good decision making capabilities, Written and Verbal communication, Time Management skills.
• Must have excellence attendance and punctuality.
• Must be a positive team player.
• Must demonstrate Professional Behavior.
• Multi foreign languages, both written and verbal skills preferred.
• Flexibility with work hours to meet the client demands and those of TSI.
• Must be a Management Qualifier for ARC and Qualified ARC Specialist.
• Performs other duties as assigned.
Strategic Objectives:
• Operate within company standards in the areas of customer service, productivity, quality standards and operating procedures.
• Thorough knowledge of the travel industry including proficiency on the applicable CRS systems. Proper utilization of CRS System to help improve company commitment to the vendor.
• Utilize preferred vendors to maximize profit for the company.
• The ability to solve problems and make fact based decisions
• Continuously suggest improvements to benefit the team and organization.
• Ensure that customers travel policies are followed and documented.
Department Objectives / Tasks:
• Follow company procedures, guidelines and standards in the areas of customer service, building and updating PNRs, ticketing attendance, and punctuality.
• Assist peers and work together as a team.
• Stay fully informed and abreast of all airline rules and regulations and other industry requirements and accurately apply this information when making travel arrangements.
• Meet Department Goals/Objectives as identified in the Consultant Incentive Plan.
• Ability to produce 275 transactions per month. Average month will be 250-300.
• Document Lost Savings on each applicable reservation.
• Be on time and ready to work at your designated schedule.
• Work with Manager in monitoring expenses and controlling costs to ensure a profitable branch.
• Attend training as required to increase knowledge and skills.
• Follow all company policies and procedures to ensure quality of work.
• Attend and Participate in monthly team meetings.
• Ability to work extended hours as client demands / workload require.
• Assists with follow-up on company comments or other client-input vehicles either in writing or by dealing directly with client to resolve any service problems.
• Keep Manager promptly and fully informed of all matters of significance.
• Performs other duties as assigned.
Future Areas of Accountability / Responsibility
• When slow offer ideas to contribute in other ways and be open to opportunities and tasks that may require your assistance in other parts of our company
• TBD
Direct Reports
• No Direct Reports
To Apply
Email resume to careers@TSI.com
Fax resume to (214) 915.9080, attention HR
Position Description Subject to Change
Screening Questions:
What is your average transaction volume per month? How many phone calls do you take per day?
How many years experience do you have on native Sabre? How many years on Turbo Sabre? What other GDS systems do you have experience working on?
What attributes make you better than the average consultant?
What is your definition of a Team Player? Are you a Team Player?
Why are you seeking a new career opportunity? What are your goals?