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Client Solutions Fulfillment Consultant

 

 

 

Client Solutions Fulfillment Consultant

 

 

Department: Operations

Reports To: Manager, Client Solutions Fulfillment

 

Requirements:

• Minimum of 5 years of Corporate Travel Consultant Experience, on SABRE. Amadeus and other GDS’ a plus.

• Excellent Skills in the following areas: Follow-up, Organization, Analytical, Flexibility, Customer Service, Time Management, MS Outlook, Word and Excel.

• Strong understanding and past experience with International fares and ticketing.

• Strong Exchange knowledge and past experience.

• Thorough knowledge of the travel industry including proficiency on the applicable CRS systems. Proper utilization of CRS System to help improve company commitment to the vendor.

 

Strategic Objectives & Tasks:

• Processing hotel and air savings report found by TravelAudit technology.

• Processing hotel direct bills/modifications and resolving customer issues for all TSI online customers.

• First line support for ITS online booking tools and proxy mailboxes.

• Working online booking tool reject queues for all TSI & ITS customers.

• Manual ticketing/exchanges/refund process for online customers.

• Booking airline/car/hotel via Sabre for various TSI online customers.

• Support of Airline Vertical Services hotel reservations process (making changes, resolving issues, direct bill process etc.).

• Processing the After-hours queues for TSI clients.

• ARC invoicing of non-interfaced documents/tickets for online customers.

• Processing reservations in Booking Builder (WN).

• Any other duties rendered necessary to support the various TSI teams.

• Operate within company standards in the areas of customer service, productivity, quality standards and operating procedures.

• Utilize preferred vendors to maximize profit for the company.

• The ability to solve problems and make decisions.

• Continuously suggest improvements to benefit the team and organization.

• Endure that customers travel policies are followed and documented.

• Follow company procedures, guidelines and standards in the areas of customer service, building and updating PNRs, ticketing, attendance, and punctuality.

• Stay fully informed and abreast of all airline rules and regulations and other industry requirements and accurately apply this information when making travel arrangements.

• Be on time and ready to work at your designated scheduled. Including the ability to work extended hours as client demands dictate.

• Assist peers, work together as a team and work with Manager in monitoring expenses and controlling costs to ensure a profitable branch. Also, keep Manager promptly and fully informed of all matters of significance.

• Assists with follow-up on company comments or other client-input vehicles either in writing or by dealing directly with client to resolve any service problems.

• Some positions within this area could require the ability to work shifts in a 24/7 365 day environment including weekends.

• Log in and out of the phone before and after each shift.

• Performs other duties as assigned.

 

Future Areas of Accountability / Responsibility

• When slow, offer ideas to contribute in other ways and be open to opportunities and tasks that may require your assistance in other parts of our company

• TBD

 

To Apply

Email resume to careers@TSI USA.com

Fax resume to (214) 915.9080, attention HR

 

 

Position Description Subject to Change