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Client Solutions Fulfillment Consultant




Client Solutions Fulfillment Consultant



Department: Operations

Reports To: Manager, Client Solutions Fulfillment



• Minimum of 5 years of Corporate Travel Consultant Experience, on SABRE. Amadeus and other GDS’ a plus.

• Excellent Skills in the following areas: Follow-up, Organization, Analytical, Flexibility, Customer Service, Time Management, MS Outlook, Word and Excel.

• Strong understanding and past experience with International fares and ticketing.

• Strong Exchange knowledge and past experience.

• Thorough knowledge of the travel industry including proficiency on the applicable CRS systems. Proper utilization of CRS System to help improve company commitment to the vendor.


Strategic Objectives & Tasks:

• Processing hotel and air savings report found by TravelAudit technology.

• Processing hotel direct bills/modifications and resolving customer issues for all TSI online customers.

• First line support for ITS online booking tools and proxy mailboxes.

• Working online booking tool reject queues for all TSI & ITS customers.

• Manual ticketing/exchanges/refund process for online customers.

• Booking airline/car/hotel via Sabre for various TSI online customers.

• Support of Airline Vertical Services hotel reservations process (making changes, resolving issues, direct bill process etc.).

• Processing the After-hours queues for TSI clients.

• ARC invoicing of non-interfaced documents/tickets for online customers.

• Processing reservations in Booking Builder (WN).

• Any other duties rendered necessary to support the various TSI teams.

• Operate within company standards in the areas of customer service, productivity, quality standards and operating procedures.

• Utilize preferred vendors to maximize profit for the company.

• The ability to solve problems and make decisions.

• Continuously suggest improvements to benefit the team and organization.

• Endure that customers travel policies are followed and documented.

• Follow company procedures, guidelines and standards in the areas of customer service, building and updating PNRs, ticketing, attendance, and punctuality.

• Stay fully informed and abreast of all airline rules and regulations and other industry requirements and accurately apply this information when making travel arrangements.

• Be on time and ready to work at your designated scheduled. Including the ability to work extended hours as client demands dictate.

• Assist peers, work together as a team and work with Manager in monitoring expenses and controlling costs to ensure a profitable branch. Also, keep Manager promptly and fully informed of all matters of significance.

• Assists with follow-up on company comments or other client-input vehicles either in writing or by dealing directly with client to resolve any service problems.

• Some positions within this area could require the ability to work shifts in a 24/7 365 day environment including weekends.

• Log in and out of the phone before and after each shift.

• Performs other duties as assigned.


Future Areas of Accountability / Responsibility

• When slow, offer ideas to contribute in other ways and be open to opportunities and tasks that may require your assistance in other parts of our company



To Apply

Email resume to careers@TSI

Fax resume to (214) 915.9080, attention HR



Position Description Subject to Change