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Corporate Travel Consultant

 

 

 

Corporate Travel Consultant

 

 

Department: Operations

Reports To: Reservation Supervisors & Reservation Manager

 

Requirements:

• Minimum of 5 years of Corporate Travel Consultant Experience in both Domestic and extensive International Travel.

• Minimum of 5 years on SABRE

• Mid office Quality Control experience is a plus

• Excellent Skills in the following areas: Follow-up, Organization, Analytical, Flexibility, Customer Service, good decision making capabilities, Written and Verbal communication, Time Management skills.

• Must have excellence attendance and punctuality.

• Must be a positive team player.

• Must demonstrate Professional Behavior.

• Foreign languages may be required based on the position.

• Flexibility with work hours to meet the client demands and those of TSI.

 

Strategic Objectives:

• Operate within company standards in the areas of customer service, productivity, quality standards and operating procedures.

• Thorough knowledge of the travel industry including proficiency on the applicable CRS systems. Proper utilization of CRS System to help improve company commitment to the vendor.

• Utilize preferred vendors to maximize profit for the company.

• The ability to solve problems and make fact based decisions

• Continuously suggest improvements to benefit the team and organization.

• Ensure that customers travel policies are followed and documented.

 

Department Objectives / Tasks:

• Follow company procedures, guidelines and standards in the areas of customer service, building and updating PNRs, ticketing attendance, and punctuality.

• Assist peers and work together as a team.

• Stay fully informed and abreast of all airline rules and regulations and other industry requirements and accurately apply this information when making travel arrangements.

• Meet Department Goals/Objectives as identified in the Consultant Incentive Plan.

• Ability to produce 275 transactions per month. Average month will be 250-300.

• Document Lost Savings on each applicable reservation.

• Be on time and ready to work at your designated scheduled.

• Work with Manager in monitoring expenses and controlling costs to ensure a profitable branch.

• Attend training as required to increase knowledge and skills.

• Follow all company policies and procedures to ensure quality of work.

• Attend and Participate in monthly team meetings.

• Ability to work extended hours as client demands / workload require.

• Assists with follow-up on company comments or other client-input vehicles either in writing or by dealing directly with client to resolve any service problems.

• Keep Manager promptly and fully informed of all matters of significance.

• Performs other duties as assigned.

 

Future Areas of Accountability / Responsibility

• When slow offer ideas to contribute in other ways and be open to opportunities and tasks that may require your assistance in other parts of our company

• TBD

 

Direct Reports

• No Direct Reports

 

 

To Apply

Email resume to careers@TSI USA.com

Fax resume to (214) 915.9080, attention HR

 

 

Position Description Subject to Change