Frequently Asked Questions
  1. What carriers allow name changes?
    American Airlines and Southwest.
  2. If I have questions on my fees, who do I call?
    Your Account Manager.
  3. Can I make changes to travel plans using the online booking tool?
    Only car and hotel changes can be made using the online booking tool. (Refer to the “View Rules” link for cancellation rules.) Changes to air travel must be made by a travel consultant who also can provide other options and explain any change fees.
  4. Does TravelFocus book leisure?
    Yes, contact our leisure consultants at 800.627.2987.
  5. What should I do with the non-refundable ticket reminder e-mail?
    If you plan to take your trip, no action is required. However, if you do not plan to take the flight, contact your travel team immediately and we can bank the ticket for future use.
  6. What are the air check and hotel check e-mails?
    These notify you that a lower air fare has become available on the airline or at the hotel where you are booked. To take advantage of the lower rate, respond to the e-mail. Be sure to review any restrictions.
  7. If I need to change my travel plans, do I call the airline or hotel or TravelFocus?
    Please call TravelFocus.
  8. Do I need to alert TravelFocus when I don't use a ticket or my trip is cancelled?
    Yes, contact us immediately to ensure we cancel or refund all parts of your trip.
  9. What do I do if I receive a no-show fee?
    Contact your Account Manager who may be able to get the fee waived.
  10. How do I obtain a copy of an invoice?
    Click here to email your request.
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