Corporate Travel Consultant

Department: Operations

Reports To: Reservation Supervisors & Reservation Manager

Requirements:

• Minimum of 7 years of Corporate Travel Experience.

• Minimum of 5 years of experience with booking international travel, complex routings and understanding international fare rules.

• Minimum of 5 years on SABRE and other GDS experience is a plus.

• Mid office Quality Control experience is a plus

• Excellent Skills in the following areas: Follow-up, Organization, Analytical, Flexibility, Customer Service, good decision making capabilities, Written and Verbal communication, Time Management skills.

• Must have excellence attendance and punctuality.

• Must demonstrate Professional Behavior and be a positive team player.

• Flexibility with work hours to meet the client demands and those of TSI.

• Must have experience with Executive Travel.

• AirPass & PassPlus experience preferred.

• Must be experienced in airline upgrade procedures.

• Excellent documentation skills.

Strategic Objectives:

• Operate within company standards in the areas of customer service, productivity, quality standards and operating procedures.

• Thorough knowledge of the travel industry including proficiency on the applicable CRS systems. Proper utilization of CRS System to help improve company commitment to the vendor.

• Ability to produce 350+ transactions monthly.

• Utilize preferred vendors to maximize profit for the company.

• The ability to solve problems and make fact based decisions

• Continuously suggest improvements to benefit the team and organization.

• Ensure that customers travel policies are followed and documented.

• Follow company procedures, guidelines and standards in the areas of customer service, building and updating PNRs, ticketing attendance, and punctuality.

• Assist peers and work together as a team.

• Stay fully informed and abreast of all airline rules and regulations and other industry requirements and accurately apply this information when making travel arrangements.

• Meet Department Goals/Objectives as identified in the Consultant Incentive Plan.

• Document Lost Savings on each applicable reservation.

• Be on time and ready to work at your designated scheduled.

• Attend training as required to increase knowledge and skills.

• Attend and Participate in monthly team meetings.

• Ability to work extended hours as client demands / workload require.

• Keep Manager promptly and fully informed of all matters of significance.

• Performs other duties as assigned.

Future Areas of Accountability / Responsibility

• When slow offer ideas to contribute in other ways and be open to opportunities and tasks that may require your assistance in other parts of our company

• TBD

 

Direct Reports

• No Direct Reports

To Apply

Email resume to careers@TSI.com

Fax resume to (214) 915.9080, attention HR

Position Description Subject to Change