Client Solutions Specialist

 

ITS is a global travel technology company, building products that enable business, group, event, crew and airline direct travelers to book, manage, and report their travel through our different technology platforms.

 

Department: Support Services

Accountable To: Manager of Support Services

Requirements

• Minimum of 10 years of Travel Industry Experience.

• Minimum of 5 years on SABRE.

• Multi GDS experience is a plus.

• Past training experience.

• Customer service experiences a plus.

• Thorough knowledge of mid office quality products and functionality.

• Thorough knowledge of online booking tools, including Concur.

• Ability to travel on business.

• Thorough knowledge of Microsoft applications specifically Excel and Word.

• Experience in project management.

• Excellent Skills in the following areas: Follow-up, Organization, Analytical, Flexibility, Customer Service, good decision making abilities and verbal and written communication skills.

• GDS Scripting experiences a plus.

• Must have excellent attendance and punctuality.

• Operate within company standards in the areas of customer service, productivity, quality standards and operating procedures.

• Thorough knowledge of the travel industry including proficiency on the applicable CRS systems. Proper utilization of CRS System to help improve company commitment to the vendor.

• The ability to solve problems and make decisions

 

 

Strategic Objectives / Tasks

• Maintain up to date knowledge of on online tool enhancements and releases, so as to be a resource for such within the organization.

• Test and quality control internal software products before being released to our clients.

• Develop and update necessary training materials for online booking tools & implementation plans.

• Operational, process management, technical support of Implementations of new accounts.

• Domestic and Global Account Implementations including Sabre Implementations.

• Build and provide administrative support to online booking client sites.

• Provide client training via webcast or onsite for online booking tools.

• Operational, technical support of Implementations of new accounts.

• Provide technical support, via phone and via email to our clientbase.

• Assist clients with questions regarding online tools, profiles, etc.

• Assist with scripting enhancements and recommendations to our developers.

• Assist peers and work together as a team.

• Ability to prioritize, multi-task between phone, email and ongoing online technical projects.

• Audit of reports as needed.

• Be on time and ready to work at your designated scheduled.

• Keep Manager promptly and fully informed of all matters of significance.

• Performs other duties as assigned.

 

Future Areas of Accountability / Responsibility:

• When slow offer ideas to contribute in other ways and be open to opportunities and tasks that may require your assistance in other parts of our company.

• Continue to participate in online booking tool training seminars, to enhance your knowledge of the ever-changing tools.

 

Position Description Subject to Change