Client Satisfaction Survey



Name: (optional)

Company Name:
Date:  Phone:   -   - 

Are you a:          Traveler      Travel Arranger


TSI USA is constantly striving to improve our service levels to meet and exceed your travel needs. In order to achieve our goal, we would like to hear from you on how we are doing. Please take a few minutes to complete the attached survey. Your suggestions are greatly appreciated. Thank you.



Please check the appropriate response for each of the following:


Service Quality
Telephones are answered promptly
Always  Most of the Time  Sometimes  Rarely  N/A
Consultants are:
          Courteous and professional
Always  Most of the Time  Sometimes  Rarely  N/A
          Familiar with profiles
Always  Most of the Time  Sometimes  Rarely  N/A
          Knowledgeable about preferred vendors
Always  Most of the Time  Sometimes  Rarely  N/A
          Informed about our company
Always  Most of the Time  Sometimes  Rarely  N/A
          Accurate and efficient
Always  Most of the Time  Sometimes  Rarely  N/A

Consultant-Assisted Airline Reservations
Lowest fares secured (within travel policy)
Always  Most of the Time  Sometimes  Rarely  N/A
Consultants offer alternative fares
Always  Most of the Time  Sometimes  Rarely  N/A
I receive my requested seat or am informed otherwise
Always  Most of the Time  Sometimes  Rarely  N/A
Tickets and reservations are accurate
Always  Most of the Time  Sometimes  Rarely  N/A
Itineraries are delivered when promised
Always  Most of the Time  Sometimes  Rarely  N/A
Based on travel parameters, consultants offer lowest fares
Always  Most of the Time  Sometimes  Rarely  N/A
Consultants offer sufficient alternative fare choices
Always  Most of the Time  Sometimes  Rarely  N/A

Hotel Reservations
Hotel reservations booked at corporate rate or lower
Always  Most of the Time  Sometimes  Rarely  N/A
Confirmation numbers appear on itinerary
Always  Most of the Time  Sometimes  Rarely  N/A

Car Reservations
Car reservations are accurate
Always  Most of the Time  Sometimes  Rarely  N/A
Corporate rate is honored
Always  Most of the Time  Sometimes  Rarely  N/A

After-Hours Service
I find the service helpful
Always  Most of the Time  Sometimes  Rarely  N/A
Telephones are answered promptly
Always  Most of the Time  Sometimes  Rarely  N/A
Requests are handled accurately
Always  Most of the Time  Sometimes  Rarely  N/A

Online Booking Tools (if applicable)
The time it takes to complete my reservation meets expectations
Always  Most of the Time  Sometimes  Rarely  N/A
I find the online booking tool easy to use
Always  Most of the Time  Sometimes  Rarely  N/A
Online support is easily accessible when necessary
Always  Most of the Time  Sometimes  Rarely  N/A
I find the online support group to be helpful
Always  Most of the Time  Sometimes  Rarely  N/A
The features of the online booking tool meet my expectations
Always  Most of the Time  Sometimes  Rarely  N/A
Sufficient air choices are presented
Always  Most of the Time  Sometimes  Rarely  N/A
Sufficient hotel choices are presented
Always  Most of the Time  Sometimes  Rarely  N/A
My primary purpose in using the online booking tool is to reserve travel for:
Myself  Others 


Overall, the services provided by TSI USA are efficient and effective
Always  Most of the Time  Sometimes  Rarely  N/A

Additional Comments: